Rye Street Coachworks Ltd and subsidiaries have some personal details about you, this document explains why we have that information, how we use and handle it and your rights to that information.
We currently hold five categories of personal information about you:
Your personal data was collected from your insurance/claims handling company or directly from you when we first spoke to you.
The Personal Data we hold and process is necessary for Rye Street to be able to provide our Vehicle Repair services to you. We therefore have a lawful, legitimate interest to hold your data.
We use your information to provide the following services to you:
Rye Street Business Partners
To facilitate the repair services, we need to pass some of your personal information between us and our business partners who provide Courtesy cars and Vehicle Inspections. The information we share with our business partners is below:
We will only share the appropriate information with our business partners that they need to provide you with a service.
Your Personal data is processed in a manner that ensures that it is secure and your confidentiality maintained, including preventing unauthorised access to or use of your personal data and the equipment used for the processing that data.
Rye Street have implemented appropriate technical and organisational security measures to ensure the security of your data and we adhere to current United Kingdom, Data Protection regulations.
We are legally obliged to retain your personal information for 6 years but as we provide a lifetime warranty for all of our repairs, then we need to keep your personal information for as long as you own the Vehicle we have repaired.
We do not store or retain any bank account information.
If at any point you believe the personal information we hold on you is incorrect, you want us to correct or delete that information, or you no longer want us to hold that information or contact you, you can exercise your rights under current Data Protection laws. Your rights include:
For more information about your personal data rights please visit the Information Commissioner Office website at: https://ico.org.uk/for-organisations/data-protection-reform/overview-of-the-gdpr/individuals-rights/
Please note, we will not be able to delete information that is required legally, or to maintain the services we provide to you, such as a lifetime warranty.
Please contact Vincent Tice on 01279 715512 or send him a message at firstname.lastname@example.org. Vincent fulfils the role of Data Protection Officer for Rye Street
If you wish to raise a complaint about how we have handled your personal data, you can contact our Data Protection Officer who will investigate the matter.
If you are not satisfied with the Data Protection Officer’s response, or believe we are processing your personal data not in accordance with current Data Protection regulations, you can contact the Information Commissioner’s Office (ICO). Their Helpdesk number is 0303 123 1113.